SplitSmart

Support

Quick answers about the SplitSmart iOS app and its App Clip. Still stuck? Email us, we're happy to help.

Questions

How do I join a group?

Open the invite link a friend sent you. Or tap Join with a code or QR on Home and enter the code or scan their QR code.

Did they already add you by name? Pick yourself under Which one are you? and everything already in that spot becomes yours.

How does scanning a bill work?
  1. Tap Scan a bill and point your camera at the receipt. SplitSmart reads every item, price and the tip, mostly right on your iPhone.
  2. Check the bill and choose who was there. Then send it to the table.
  3. Everyone taps what they had. Shared a dish? Tap a friend's face on that line and it's split between you.
  4. Anything nobody picked? SplitSmart asks Whose was this? before the bill goes into the group.

Delivery orders work the same way from screenshots, and you can share a receipt or screenshot from any app with Share → SplitSmart. Always check the amounts: scanning is automatic and can be wrong.

My friend doesn't have the app. Can they still claim?

Yes. On the bill, tap Let the table scan and show the QR code. It opens the SplitSmart App Clip: your friend taps their items and sees what to pay you, without downloading the app.

Someone who isn't in the group can join as a guest for that one bill.

How do other currencies work?

Each group has one currency. When you pay in another one, the amount is converted once, when you save it: with the amount your card was charged (Use my card's amount) or with the European Central Bank rate of that day. After that, balances don't move with the exchange rate.

Does SplitSmart pay people for me?

No. SplitSmart works out who pays whom, but it never moves money. You pay with a payment link, a QR code or an IBAN in your own bank app, then tap Paid.

How do I delete my account and data?

In the app, go to Profile and tap Delete account. Your name, photo and payment details are removed and you're signed out. Balances in your groups stay as they are, so nobody's numbers change; your name there becomes "Deleted user". This can't be undone.

Can't open the app anymore? Email us and we'll help.

What happens with my data?
  • Your data is stored in the EU. No ads, no tracking, never sold.
  • Most receipts are read on your iPhone. Only when that doesn't work is the photo sent to be read in the cloud.
  • Adding a friend from Contacts shares only the person you pick. Your contact list is never uploaded.
  • Insights and trip budgets are worked out on your iPhone, just for you.

The details are in our Privacy Policy.

Contact

Email us at marijnploeg@gmail.com. Tell us which iPhone and iOS version you use, and a screenshot helps.

EMAIL SUPPORT